MyTab is an iOS and Android application that seamlessly facilitates takeaway and table service food and beverage ordering in a safe, convenient and efficient way, all at the touch of a button.

1. Download "MyTab: No queue, just you" from the Apple store or Google Play store.

2. Follow the steps to create your account (you must be over 18+).

3. View the venues around you or search for a specific venue to start your order.

Takeaway: Customers can order menu items from anywhere within the venue, or within a 15km radius - perfect for customers wanting to miss the queue and order ahead. Customers are notified when their order is ready for collection via a unique 4 letter code on their phone, this feature replaces the need for food buzzers/text orders as the customers phone becomes the buzzer.

Table Service: Customers can place an order and include their table number from the comfort of their seat, allowing them the convenience to continue socialising without leaving their table. Staff within the venue will then bring out the order when it is ready.

There is no limit on how many items you can order at once.

Once you have been notified that your order is ready for collection, the pickup location details will be listed on the "Your Order Is Ready" screen. It is important to check the pick up location each time, as some venues may have different pick up locations for menu items. 

All menu items have an option for special requests where you can write any allergies you may have. It is your responsibility to ensure the venue is made aware of your allergy. MyTab takes no responsibility for the venue's methods and practices in ensuring your allergen safety. Please note: once you have placed your order, you can not change your order via the app.

You can add a venue's promo code on the final view your cart page prior to placing your order.

Reviews mean a lot to us as we love to hear your feedback. Please leave your review on MyTab on the Apple or Google Play store. Thank you!

MyTab's transaction fee is is a minimal surcharge you pay based on the value of your cart, this helps to cover operational costs.

Currently, the transaction fee does not fluctuate based on the crowd level or capacity of venues, it is calculated on the total value of your order.

Your MyTab transaction fee will be added at the bottom of your cart upon checkout, you will be able to check the transaction fee prior to placing your order.

If you have any issues with your order, please go to your Order History page, select the order and at the bottom of the receipt you will see "Have an issue with your order? Click here to contact the venue." Tap on 'here' to generate an email to the venue which will have your order receipt as an attachment. Please outline any concerns you have and the manager of the venue will be happy to assist you. If you still require additional support, please contact us at customer@mytabinfo.com and one of our friendly representatives will be in touch.

If you did not receive your order, please contact the venue from which you ordered from and discuss the situation with the appointed manager. Please provide the manager with your orderID which can be found under your order history page.

If you require further assistance, please email customer@mytabinfo.com and one of our customer representatives will be in touch.

Each venue will have its own time frame based on when they will mark an order as “Not Collected.” If you fail to collect your order after you have been notified, it is at the venue's discretion whether they will refund you or replace your order.

MyTab Venue equips business owners with the ability to deliver menu items in a safe, convenient and efficient way to their customers. Select Takeaway and/or Table Service to ensure your customers have the ultimate convenience when ordering from your venue.

1. Download "MyTab Venue" from the Apple store. You must have an iPadOS 11.0 or later.

2. Follow the steps to create your venue account.

3. Once you have finalised your venue account, one of our friendly venue representatives will be in touch after verifying your business details and activating your account. If you require assistance with creating your account, please contact us at venue@mytabinfo.com. Thank you.

Yes, MyTab proudly offers complimentary set up and staff training for all our venues. Please reach out to us at venue@mytabinfo.com if you require assistance.

Venues have the option to offer their customers Takeaway, Table Service or both.

Takeaway: Customers can order menu items from anywhere within the venue, or within a 15km radius - perfect for customers wanting to miss the queue and order ahead. Customers are notified when their order is ready for collection via a unique 4 letter code on their phone, this feature replaces the need for food buzzers/text orders as the customers phone becomes the buzzer.

Table Service: Customers can place an order and include their table number from the comfort of their seat, allowing them the convenience to continue socialising without leaving their table. Staff within the venue will then bring out the order when it is ready.

Yes, the MyTab Venue application allows you to select your venue's opening hours, kitchen opening hours and availability which can be adjusted within the app at any time.

Yes, you can easily update your MyTab menu from your venue account. Any changes made on your menu will be automatically updated on your customer's menu, allowing maximum transparency and higher customer satisfaction. 

Yes, MyTab has partnered with Doshii to provide seamless POS Integration. You can view all of our available integrations on our venue page here.
For further information on POS integration, please contact us at venue@mytabinfo.com. Please note: POS Integration is a MyTab Premium+ feature and is available at an additional cost.

Yes, MyTab can integrate with existing specific EPSON series printers. Please contact us at venue@mytabinfo.com if you require further information on our docket printing feature. Please note: Docket printing is a MyTab Premium+ feature and is available at an additional cost.

On creating your Stripe account at setup, you will be able to select the frequency of your payout to be daily, weekly, monthly or manually. You can update this anytime by logging in to your Stripe account.

If you have any queries in relation to your payouts or require further information, please contact Stripe support who are available 24/7.

MyTab does not charge any added transaction fees, commission fees or lock in contracts for venues using the standard version of our app.

MyTab Premium+ features (such as POS Integration, EPSON Docket Printing) are available at an additional cost. Please reach out to us at venue@mytabinfo.com if you require further information.

MyTab Venue Premium+ features are additional paid features that are added to your account at your request. Many venues use the Premium+ features for the convenience it provides their staff.
These added features can be canceled at anytime.

Please email venue@mytabinfo.com for further information.

At MyTab, we use Stripe as our payment gateway for both customers and venues. Security and reliability is our key focus, this is why we chose Stripe - who is PCI Compliant - to manage payments within MyTab.

You can login to your Stripe account at anytime via https://dashboard.stripe.com/login

Your Stripe account will provide all financial transparency on your MyTab customer transactions and upcoming/past payouts.

If you require assistance with your Stripe account, please contact Stripe support who are available 24/7.

The current Stripe Standard account fees per transaction are 1.75% + 30c for domestic cards.
Please note: The Stripe transaction fee will be deducted from the venue's earnings.

To stay up to date with the latest Stripe fees please click here to visit Stripe's website.